Privacy Policy

1. About This Policy

This Privacy Policy explains how CCTV Monitorings (“we,” “us,” or “our”) may collect, use, disclose, and protect information when you visit our website, submit a quote request, or engage us for remote CCTV monitoring services.

Our services are provided to businesses using camera systems they already have in place. The information handled for a particular engagement depends on the services requested and the arrangements agreed with that customer.

2. Information We May Collect

• Contact and business information: information you submit through our quote form, such as your name, business name, email address, country, and optional phone number.
• Communications: the contents of messages you send us and the information needed to respond to your questions or service requests.
• Monitoring information: where you engage our monitoring services and authorize access, CCTV footage, live camera views, event details, and related site information needed to provide the agreed service.
• Basic technical information: information that may be provided by your browser or hosting/security systems when you visit the website, such as request and diagnostic data.

Please do not send passwords or camera access credentials through the public website quote form.

3. How We Use Information

We may use information to respond to inquiries, prepare quotes, provide and manage requested monitoring services, review and report observed incidents, communicate with customers, maintain website and service security, and meet legal obligations.

4. CCTV Footage and Site Information

For monitoring customers, we use authorized camera access and relevant footage to perform the services agreed with the customer, such as reviewing activity and communicating incidents. Customers are responsible for ensuring they are legally entitled to operate their cameras and authorize monitoring, including providing any notices or obtaining any consents required at their locations.

Footage storage, access, availability, and retention may depend on the customer's camera system, the customer's settings, and the specific service agreement. Unless separately agreed in writing, this policy does not promise that we independently record or retain all footage.

5. Sharing Information

We do not sell personal information. We may share information when reasonably necessary with the customer who requested the monitoring service, service providers supporting our website or business operations, or authorities and other parties where required by law or necessary to protect rights, safety, and security. We aim to limit disclosures to what is appropriate for the relevant purpose.

6. Security and Retention

We take reasonable steps appropriate to the nature of the information and the service to help protect information from unauthorized access, loss, or misuse. No website, transmission, or electronic storage method can be guaranteed completely secure.

We retain information for as long as reasonably necessary for the purposes described in this policy, to provide services, resolve disputes, maintain business records, and meet legal obligations. Specific retention periods may vary by information type and customer agreement.

7. Cookies and Third-Party Services

The website or its hosting and security services may use essential technical mechanisms or logs to operate and protect the site. If we add analytics, advertising, or other optional technologies, this policy should be updated to describe them and any available choices. Links to third-party websites are governed by those websites' own policies.

8. Your Choices and Requests

You may contact us to ask about personal information you have provided, request a correction, or raise a privacy concern. We will consider requests in accordance with applicable law and our obligations to customers and others. We may need to verify your identity before responding.

9. Children and Changes to This Policy

This website and our business monitoring services are intended for business use and are not directed to children. We may update this policy from time to time by publishing a revised version on this page and changing its effective date.